الوثائق القانونية والسياسات Legal Documents & Policies

Last updated: 2026/07/25

At Serzone Company, we are firmly committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law.

Data We Collect

To provide the "Neighborhood Radar" experience, the app requires access to your precise geographical location to connect you with providers within your range. We also collect basic contact data such as name, mobile, email, and order data needed to deliver the service, such as service type, appointment, location, chat, and payment status.

Data Usage

Your data is used to facilitate communication with providers, secure payments, document order stages, handle reports or disputes, and improve service quality.

Information Security

Your data is not sold or shared with external marketing parties. Data sharing is limited to authorized payment providers, essential technical service providers, or official authorities when required by law.

Payment Data

Serzone does not store your bank card numbers or security codes inside the app. Payment data is processed through an authorized payment provider according to approved security procedures.

Last updated: 2026/07/25

Documents and Personal Data

We collect freelance documents, licenses, national ID, and IBAN solely for identity verification, KYC, and securing your financial transfers. This data is treated with high confidentiality and is not displayed to customers.

Geographical Location

The app needs your coordinates to display you on the "Neighborhood Radar" to surrounding customers and to support arrival proof in appointment or attendance-based services.

Communication and Documentation Protection

Chats with customers and order documentation files are stored on secure servers and are reviewed by management only when needed for order review, disputes, reports, or financial processing to protect the rights of all parties.

Verification and Transfers

Necessary verification and transfer data may be shared only with authorized payment or verification providers to create payout accounts, process payments, or handle payout requests.

Terms of Service and General Conditions for the Customer

Update Date: 2026/07/25. Owning Entity: Serzone Information Technology Company (LLC - Single Member) | CR: 7053919549 | VAT Number: 300416282700003.

1. Preamble and Platform Nature

Welcome to the "Serzone" community, your secure neighborhood network designed to bring distances closer and simplify your life. Our platform operates as an innovative technical intermediary aiming to connect service seekers with talented independent individuals in your geographical vicinity. By using the app, you explicitly acknowledge your acceptance of these terms, which comply with the laws of the Kingdom of Saudi Arabia.

1-A. Browsing and Visitor Privacy

Accessing and browsing Serzone is available to everyone for free. We do not ask for your personal data unless you decide to actually use one of our services, in order to preserve quality and the rights of all parties.

2. Fees and Financial Policy

The platform charges an operational and technical fee of 2.5% of the total requested service value. Value Added Tax VAT 15% is applied only to the fee amount, not the total order.

The fee percentage is subject to change based on market requirements and operational costs. Should any changes occur, we commit to notifying you directly and clearly via the app before you complete any new transaction.

All payments are processed through authorized and independent electronic payment gateways. Serzone does not save, store, or archive sensitive financial data such as bank card numbers.

Depending on the service and payment method, the transaction amount may first be authorized or collected by the payment provider. Amounts are not released to the provider until the service is completed, documented, and reviewed according to the order flow. If payment fails or is cancelled, the order remains incomplete until payment is completed or the order is cancelled inside the app.

2-A. Appointment Flows and Documentation

For appointment-based services such as care, beauty, and pet hotels, acceptance of the appointment by the customer and provider is considered initial booking documentation. When the allowed payment window starts, the provider may request payment from the customer, and payment becomes the financial documentation for the next stage. When the service ends, the provider closes or completes the appointment inside the app, which is recorded as final confirmation of order completion.

Order documentation records may be used for review and protection of both parties.

3. Friendly Alert To Protect Your Rights

Communicating with service providers or transferring funds to them outside the "Serzone" app for the same services offered within it voids the protective umbrella we provide. The platform reserves its administrative and legal right to take necessary actions upon detecting external dealings. This may include suspending the customer's account, or permanently banning and deleting it, while preserving the platform's right to claim compensation for any damages arising from such violations.

4. Commitment To Quality And Limitation Of Liability

Serzone exercises the utmost precaution through its oversight systems to ensure that the service provided to you is sound, appropriate, and exactly equal to its paid financial value.

If the service is not provided as agreed and platform management, through order and documentation review, finds clear negligence, the appropriate action will be taken according to the transaction status. This may include voiding the authorization, partial or full refund, or another financial remedy according to the payment provider policy and applicable regulations.

The customer acknowledges that Serzone is a technical intermediary platform. No legal liability shall fall upon the platform exceeding the value of the fees collected by us in the disputed transaction, unless competent authorities decide otherwise.

5. Negotiation And Chat System

Serzone provides the haggling feature to negotiate prices with neighboring providers within protected in-app chats. To maintain a nuisance-free environment, the customer is entitled to a limited number of successful negotiations per month. Management may review these chats only when a problem is reported to ensure the rights of all parties.

Preamble

The Serzone platform was designed to be a secure and supportive space for independent individuals seeking to offer their services and skills to neighbors and the surrounding community. This agreement is drafted with utmost transparency to clarify your rights and duties, ensuring a professional, fair, and dispute-free working environment.

1. Eligibility Policy and Documentation KYC

Registration on the platform is strictly limited to independent individuals who hold legal documents allowing them to work, such as freelance certificates, professional licenses, or accredited certificates.

Serzone does not deal with institutions, companies, or commercial entities as service providers. The app is dedicated solely to supporting independent individuals.

A provider's account and services are not activated or visible to customers until the platform's management reviews the attached documents, verifies their authenticity, and grants final approval.

2. Financial Policy, Commissions, and Payout System

As a service provider, you agree to the platform's current operational commission of 9.5% of the total value of each completed order via the app. This percentage is inclusive of electronic financial payment platform costs and fees, meaning you will not incur hidden or additional payment processing fees.

The platform may revise the commission rate in the future based on market needs and operating costs. If a change is approved, service providers will be clearly notified through the app before the new rate applies to subsequent transactions. No change will apply retroactively to completed transactions.

To ensure your earnings reach you safely, you must provide an IBAN that matches your registered name. Funds are never transferred to third-party accounts.

Order amounts are securely held or collected through the authorized payment provider depending on the transaction type. After the service is completed and documented, net earnings move to a pending balance for administrative review before payout.

Management may release eligible amounts after order completion and review. The provider may request review of a pending amount after 3 business days from order completion if it has not yet been released. A payout request is not an instant transfer and remains subject to review of the order status, documentation, and in-app communication records.

3. Visual Content Management and Image Guidelines

Your display interface represents the platform as a whole. When a provider wishes to change, add, or modify service images, images must be uploaded through the app for administrative review and will not be displayed to customers until approval.

4. Protecting Provider Rights and Proactive Measures

The app provides proactive protection tools that secure provider rights and reduce financial claims by organizing customer payment through financial payment platforms before or during receipt of the service depending on the service track.

The provider must complete the documentation requirements shown in the app. Documentation may be an image, file, appointment record, or in-app confirmation for services requiring higher privacy.

The platform provides strict procedures against any customer who attempts to exploit a provider or misuse the app. Actions may include banning the violating customer and permanently deleting the account.

In the event of misunderstanding with a customer, management intervenes as a neutral party based on documented order records, chats, and in-app documentation.

5. Prohibiting Off-Platform Services

Providing the same products or services to a customer outside the platform after discovery and initial communication occurred through Serzone voids the platform's financial and legal guarantees. The platform reserves its full legal and commercial rights and may take firm actions including account suspension or canceling provider privileges.

1. Protection Of Ideas And Intellectual Property

All innovative ideas, software, and technical algorithms within the Serzone application are the exclusive intellectual and commercial property of Serzone Information Technology Company. This includes, but is not limited to, the radar system and geographic discovery engine that connects users based on precise distances, advanced software algorithms, design mechanisms, internal system architecture, order management flows, haggling, and chats.

It is strictly prohibited for any user, entity, or organization to copy, quote, imitate the business model, or perform reverse engineering on any of the app's codes and interfaces. In such an event, the owning company reserves the right to take strict judicial actions locally and internationally to claim compensation in accordance with intellectual property protection laws.

2. Authorized Communication And Tech Support Channels

For inquiries, feedback, or technical support requests, please contact us exclusively through our official authorized channels to ensure prompt response and the highest quality of service.

Customer Service Email: customer@serzoneapp.com

Provider Technical Support Email: support@serzoneapp.com

General Corporate Email: serzone@serzoneapp.com