الوثائق القانونية والسياسات Legal Documents & Policies

At Serzone Company, we are firmly committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law.

Data We Collect

To provide the neighborhood experience, the app requires access to your precise geographical location to connect you with providers within your range. We also collect basic contact data such as name, mobile number, and email.

Data Usage

Your data is used exclusively to facilitate your communication with providers and secure your payments.

Information Security

Your data is not sold or shared with external marketing parties. Data sharing is strictly limited to authorized financial payment providers to execute transactions, or to official authorities if required by law.

Documents and Personal Data

We collect freelance documents, licenses, national ID, and IBAN solely for identity verification KYC and securing your financial transfers. This data is treated with the highest confidentiality and is not displayed to customers.

Geographical Location

The app needs your coordinates to display you on the neighborhood radar to surrounding customers.

Communication Protection

Chats with customers are encrypted and stored on secure servers, and are only reviewed by management in case of reported disputes to protect your rights.

Terms of Service and General Conditions for the Customer

Update Date: 2026. Owning Entity: Serzone Information Technology Company, LLC - Single Member. CR: 7053919549. VAT Number: 300416282700003.

1. Preamble and Platform Nature

Welcome to the Serzone community, your secure neighborhood network designed to bring distances closer and simplify your life. Our platform operates as an innovative technical intermediary aiming to connect service seekers with talented independent individuals in your geographical vicinity. By using the app, you explicitly acknowledge your acceptance of these terms, which comply with the laws of the Kingdom of Saudi Arabia.

2. Fees and Financial Policy

To ensure continuity of an exceptional user experience, the platform charges an operational and technical fee of 2.5% of the total requested service value. Value Added Tax VAT 15% is applied only to the fee amount, not the total order.

The fee percentage is subject to change based on market requirements and operational costs. Should any changes occur, we commit to notifying you directly and clearly via the app before you complete any new transaction.

All payments are processed through authorized and independent electronic payment gateways. Serzone does not save, store, or archive sensitive financial data such as bank card numbers.

3. Friendly Alert To Protect Your Rights

Communicating with service providers or transferring funds outside the Serzone app for the same services offered within it voids the protection we provide. The platform reserves its administrative and legal right to take necessary actions upon detecting external dealings, including account suspension, permanent ban, deletion, and compensation claims for damages.

4. Commitment To Quality And Limitation Of Liability

Serzone exercises the utmost precaution through its oversight systems to ensure that the service provided is sound, appropriate, and equal to its paid financial value.

If the service is not provided as agreed and platform management finds clear negligence, immediate action will be taken to fully refund the service amount to the customer.

The customer acknowledges that Serzone is a technical intermediary platform. No legal liability shall fall upon the platform exceeding the value of the fees collected by us in the disputed transaction.

5. Negotiation And Chat System

Serzone provides the haggling feature to negotiate prices with neighboring providers within protected in-app chats. To maintain a nuisance-free environment, the customer is entitled to a limited number of successful negotiations per month. Management may review these chats only when a problem is reported to ensure the rights of all parties.

Preamble

The Serzone platform was designed to be a secure and supportive space for independent individuals seeking to offer their services and skills to neighbors and the surrounding community. This agreement is drafted with transparency to clarify rights and duties and support a professional, fair, and dispute-free working environment.

1. Eligibility Policy And Documentation

Registration is strictly limited to independent individuals, natural persons, who hold legal documents allowing them to work, such as freelance certificates, professional licenses, or accredited certificates.

Serzone does not deal with institutions, companies, or commercial entities as service providers. The app is dedicated solely to supporting independent individuals.

A provider account and services are not activated or visible to customers until platform management reviews the attached documents, verifies their authenticity, and grants final approval.

2. Financial Policy, Commissions, And Payout System

As a service provider, you agree to an operational commission deduction of 9.5% from the total value of each completed order via the app. This percentage is inclusive of the costs and fees of electronic financial payment platforms, meaning you will not incur hidden or additional payment processing fees.

The commission rate is subject to change based on market variables and operational costs. Should any change occur, the provider will be notified directly and transparently.

The provider must supply an IBAN matching the registered name. Funds are never transferred to third-party accounts.

Order amounts are securely held when the customer pays. Funds are only released to the withdrawable wallet after verifying that the work is properly completed through human administrative review and approval.

3. Visual Content Management And Image Guidelines

The provider display interface represents the platform as a whole. When a provider wishes to change, add, or modify service images, images must be uploaded through the app for administrative review and will not be displayed to customers until approval.

4. Protecting Provider Rights And Proactive Measures

The app provides proactive protection tools that secure provider rights and reduce financial claims, including ensuring customer payment through financial payment platforms before or during receipt of service depending on the service flow.

The platform applies strict procedures against any customer who attempts to exploit a provider or misuse the app. Actions may include banning the violating customer and permanently deleting the account.

In the event of misunderstanding with a customer, management intervenes as a neutral party based on documented order records and in-app chats.

5. Prohibiting Off-Platform Services

Providing the same products or services to a customer outside the platform after discovery and initial communication occurred through Serzone voids the platform's financial and legal guarantees. The platform reserves its full legal and commercial rights and may take firm actions including account suspension or canceling provider privileges.

1. Protection Of Ideas And Intellectual Property

All innovative ideas, software, and technical algorithms within the Serzone application are the exclusive intellectual and commercial property of Serzone Information Technology Company. This includes, but is not limited to, the radar system and geographic discovery engine that connects users based on precise distances, advanced software algorithms, design mechanisms, internal system architecture, order management flows, haggling, and chats.

It is strictly prohibited for any user, entity, or organization to copy, quote, imitate the business model, or perform reverse engineering on any of the app's codes and interfaces. In such an event, the owning company reserves the right to take strict judicial actions locally and internationally to claim compensation in accordance with intellectual property protection laws.

2. Authorized Communication And Tech Support Channels

For inquiries, feedback, or technical support requests, please contact us exclusively through our official authorized channels to ensure prompt response and the highest quality of service.

Customer Service Email: customer@serzoneapp.net

Provider Technical Support Email: support@serzoneapp.net